Frequently Asked Questions (FAQ)

Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
We ship within 1-2 business days. Delivery usually takes 3-5 business days within Germany.

What are the shipping costs?
Shipping is free for orders over 50€. For orders under this amount, we charge 4.90€ for shipping.

Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination country.

Product & Quality

Are NIBOSI watches waterproof?
Our watches are splash-proof and suitable for daily use. Please refer to the specific information for each product.

What is the warranty on the watches?
All NIBOSI watches come with a 2-year manufacturer's warranty from the date of purchase.

What material are the watches made of?
Our watches are made from high-quality materials such as stainless steel, sapphire glass, and genuine leather.

Order & Payment

What payment methods do you accept?
We accept credit cards, PayPal, Sofortüberweisung (instant bank transfer), and Klarna.

Can I cancel my order?
Yes, as long as the order has not yet been shipped. Please contact us immediately.

Returns & Exchanges

What is your return policy?
You have a 14-day right of return from receipt of the goods. The watch must be unworn, new, and in its original packaging.

Who pays for return shipping costs?
In case of cancellation within the statutory period, you bear the costs of return shipping.