Warranty and Returns

Right of Withdrawal

Instructions on Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Requirements for Returns

The watch must be unworn and in new condition
All original packaging, tags, and accessories must be included
Protective films must not have been removed
The watch must not show any signs of wear

Warranty

Statutory Warranty

The statutory warranty rights apply. The warranty period for new goods is two years from receipt of the goods.

Manufacturer's Warranty

In addition to the statutory warranty, we provide a manufacturer's warranty of 24 months from the date of purchase for our NIBOSI watches.

The warranty covers material and manufacturing defects. Excluded from the warranty are:

Normal wear and tear
Damage caused by improper handling or care
Damage caused by accidents or force
Straps and clasps (except for manufacturing defects)
Scratches on glass or case
Damage due to repairs by unauthorized parties

Warranty Claim Process

In the event of a warranty claim, please contact us with your order number and a description of the problem. We will then inform you of the further steps.